Info & FAQ's

We are passionate about Afternoon Tea  

Please help us give you the best experience possible,

by reviewing our policies in advance of your reservation. 

ReservationsWe serve Afternoon Tea, only, (we do not host events) and reservations are required.  A minimum of 24 hours notice is needed (subject to availability).  Unfortunately, we cannot accommodate walk-ins or same-day reservations. It is a good idea to have more than one date in mind in case your first desired date is not available.  It is almost never too early to book; we accept reservations 364 days in advance.  If you have an existing reservation and need to reach us, pls text:  617.775.9118.

Reservation Confirmation:  If you have successfully completed entering your information into the reservation booking app, you will receive a text and email confirmation of your reservation (pls provide a cell number, rather than a land line).  The booking app works best if accessed on a  computer.  If you attempted to make a reservation using the booking app, but you did not receive an email (pls check spam) and/or text confirmation, you do not have a reservation.  If that happens, please text us at 617.775.9118 so we can help.  **Forcefully stating that we should fit you in, because the booking app did not work, is not the way to go about making a reservation.   We will always do what we can, but please do not allow disappointment to make you ill-tempered.  Remember, you are coming to Tea as a guest in our home.  Please see our policy on tearoom decorum, below.

CapacityWe can accommodate one group of up to six (6).  Unfortunately, we do not host private events or rent out our entire space.  We do not split groups up into multiple tables; one group of six is the largest group we accommodate.  Pls do not make multiple reservations under different names in an effort to secure a reservation for a group larger than six.  one group of six is the largest number we accommodate.

​Confirming your reservation; Changes to your reservation require advance notice

Changing the number of people in your party, Early Arrival, Late Arrival and Cancelling a Reservation:

  • Confirming Your ReservationAt some point, usually during the week before your reservation, you will receive a text message asking you to click a link to confirm your reservation.  If you have trouble with the link, no worries, please just text me at 617.775.9118 or email Reservations@AfternoonTea.com to confirm.  If we haven't received a confirmation response, we may reach out by email.  We reserve the right to cancel your reservation if you have not responded to multiple confirmation requests

  • CancellingPlease give us as much notice as possible in the event you need to cancel, but at least 24 hours.  Food is prepared specifically for you and will then be discarded, if you have not cancelled with adequate notice.   Proper notice also gives us the opportunity to call the next person on our wait list.  If you do not show up for your reservation or if you cancel at the last minute, we may require a deposit for a future reservation.  To cancel, pls text (617.775.9118), email or call and leave a VM message if you need to cancel.  Cancellations can not be done online. Pls don't reply to the confirmation-request text (that number cannot receive replies). The correct text number is 617.775.9118.   If you book more than one date but don't need both, pls get in touch with us as soon as possible to cancel the other date.  Pls don't hold tables unnecessarily for long periods of time, if your plans have changed.

  • Decreasing We prepare food based on the number of people in your reservation.  If your party size reduces, we require at least 24 hours notice.  If reductions in your party size happen at the last minute, we will include on your bill the cost of those tea sandwiches (or any special dietary meal, if applicable) that have already been prepared, and you may opt to enjoy them while here, or take them home to enjoy later.

  • Increasing:  Adding additional guest(s) to an existing reservation requires at least 24 hours notice and is subject to seating availability.  Forgot to include yourself or someone else in the head count?  text us to let us know: 617.775.9118.  Please don't surprise us with an extra person; with out notice, we likely cannot accommodate.

  • Early ArrivalWe strive to have everything ready for you well in advance of your reservation and we ask that you arrive a little early.  If you arrive significantly early (i.e., an hour in advance) we may still be preparing and may not be ready to seat right away.   If you're hoping to arrive significantly early, pls text us to see if your table can be ready.

  • Late Arrival - Pls Don't Be Late for TeaPlease ensure all people in your party arrive a few minutes early.  Not only is this polite, but it also ensures that you will be able to relax and enjoy every minute of your 90 minute sitting.  Your sitting has a specific start and end time.  It begins at your scheduled reservation time, and lasts for ninety minutes, regardless of late arrival.  Your seat will be held for fifteen (15) minutes beyond your reservation time.  Please be courteous: If you are running late, please text to let us know:  617.775.9118.  PLEASE NOTE:  all food for your entire party is brought to your table all at the same time; food is not brought out separately for late individuals.  If your entire party arrives significantly late, your reservation may be cancelled and a fee may be charged for food prepared. Reservation times are set for a reason; please be mindful of your start and end time. 

 

Cell Phone Use:  It is polite to silence your phone when at Tea; We ask that you please step outside when making or receiving phone calls.

 

Children/Infants/Newborns:

  • As is not uncommon for places of retreat, such as B&B's, resorts, some cruises and tea houses, and because the tea house is also our residence, Fancy That is one of a few tearooms in Massachusetts with an age minimum.  In keeping with our mission to create a place of respite, and because many mums come here to enjoy a bit of child-free time, our minimum age is 12 years old.  This requirement applies to infants, toddlers and newborns.

 

  • There are some fantastic options for Tea with little ones in the area including Alice's at Patriot Place in Foxboro.  For a list by State of other venues offering afternoon tea, pls see here.

 

  • In addition, Fancy That holds public open houses 2-3 times a year where we offer complimentary tea and treats, and these events are always free and open to all ages.   Sign up for our newsletter to learn about upcoming public events here.

Contacting uswe are a small mom-and-pop operation, and this is part of our charm.  You will  receive voicemail if you call.  Pls leave a message.  If you have an existing reservation and need to reach us asap, pls text me at 617.775.9118. (this 9118 number is not for incoming phone calls).

  •  Contacting us via textThe cell number provided is my personal cell; pls use if for text-only, and not phone calls.  If I am not able to respond at the time that a text message comes in, I will leave the message unread until I am available to reply.  This is the only way for me to know which messages are outstanding and require follow up.  Thank you for your patience.

  • Contacting us via more than one methodIf you've phoned us in addition to reaching out via another method (text, email, FB), you'll likely get a response from both of us.  We understand this might be confusing, especially if what the Tea Guy tells you is different from what I have told you.  This is because availability is constantly changing, so if he and I are responding to you at different times of the day, or on different days of the week, the information regarding currently availability will of course differ.

  • In-person inquiries about teatime here: We are happy to meet with you in person to answer any questions you may have about teatime. Because we want to be certain that you will have our undivided attention, we ask that you please set an appointment.

​​Cost Per Person and what's included(we do not split afternoon tea meals):  For dine-in Afternoon Tea: $33pp plus 7% meals tax.  Gratuity never imposed (for the cost of to-go options, please see our to-go page).  Alcohol is optional and not included in the cost of Afternoon Tea.  Sarah sets the menu monthly.  The flavors are typically consistent with the current season or a particular holiday (sorry, we do not offer menus customized to your particular theme) and consists of a scone with authentic English clotted cream (a traditional spread in England for scones) and jam; a slice of tea bread; four tea sandwiches per person ("chef's selection", but will always include classic cucumber and never seafood); three miniature sweets; and a pot of Tea made with spring water.  Each person receives their own pot, and you'll make your selection from our extensive list of options, including many herbals for non tea drinkers (herbals contain no tea leaves).   See our current Afternoon Tea menu and our list of tea selections and adult beverages.  Extra tea sandwiches ($2.50 ea), extra scones or traditional plain scones ($1.50 ea) are usually available with 24 hours advance notice.  We do not offer coffee, juice, soda or milk-by-the-glass.  Please no outside food or cake.

Decorum (kindness costs nothing)This Tea Room is run by one woman who has an all-consuming passion for Tea, with the assistance of her very obliging Hubby, "The Tea Guy" (aka, Mister Brad).  A tremendous amount of love and effort goes into what we do.  Because we are human, mishaps may occasionally occur.  In the unlikely event that something is not to your liking, we will do whatever we can to rectify, but as my Mum always said, kindness costs nothing.  If you find yourself becoming quarrelsome, please stop and pour yourself a cup of Tea.  And while we're on the topic of manners, it is not proper to comment negatively on any aspect of our appearance (our body weight, our hair style(s), etc).  Also, please do not physically touch any member of the staff.  Guests who can not follow these rules will be asked to leave and/or may not be welcomed for a future reservation.  Remember, this tea house is also our home, a place of refuge and safety, and we hope that guests are inspired to show civility while here.  

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DepositA deposit is not required to hold a reservation, although we ask that everyone to be mindful of our cancellation policy.  If someone is a "no-show" or cancels at the last minute, we may require a deposit for a future reservation.

Dress Code

Some people like to dress up for Tea Time and some like to come dressed casually.  We accept one and all

​Gift Cards and e-cards

E-cards are available for purchase, here. 

We have transitioned from card stock gift certificates to plastic gift cards.  We attach them to card stock with our fancy artwork, so they still feel more substantial than "just a gift card", but now they are re-loadable! 

 

Remember:  Gift cards are not returnable and not refundable for cash, except as required by law:  In Massachusetts, re-loadable gift cards that have been partially used and have a balance of $5.00 or less, are redeemable for cash.  Our gift cards are otherwise not redeemable for cash. 

 

Gift cards are also not traceable/replaceable if lost:  Please be sure to take a picture of the  back of the card, so we can look up the card number, should it be lost (this is good advice for any gift card, not just ours).  Otherwise, like many gift cards, ours are not traceable/replaceable, if lost. 

Because gift cards are not returnable, it is a good idea to consider a few things before you purchase (these are real-life reasons given to us by people who have received a gift certificate but did not want it, and asked to return it):

  • Does the intended recipient like Tea or Afternoon Tea, or are they at least interested in trying it?

  • If they are a parent, grandparent or anyone with wee ones prominently in their lives, will our age minimum be seen as an inconvenience?

  • Is the recipient a staunch coffee drinker who will be disappointed that we do not offer coffee?

  • Will they be troubled to learn that reservations are required and there is often a wait to get a weekend reservation?

 

Ready to purchase?  You can stop by the shoppe to buy a physical gift card in person (we no longer mail gift cards).

 

Food Allergies/Dietary RestrictionsWe want to give you the best Afternoon Tea experience possible.  For this reason, please understand the following with regard to food allergies, dietary restrictions and special requests:

  • We cannot accommodate severe food allergies of any kind.

  • Please no outside food or cake; we do not offer birthday cakes or full size cupcakes.

  • Our kitchen is not kosher, and we do not offer a kosher menu.

  • Our kitchen is not free from citrus, corn, dairy, eggs, gluten, nuts, soy, or other allergens.  Not everything is produced here, and we can not guarantee against cross-contamination of any allergen. 

  • We do not offer a menu that is low sugar, low sodium, low carb, or a menu free from any of the following:  artificial colors/sweeteners, dairy, citrus, corn, eggs, salt, soy, sugar or sulfites.  We do not offer vegan or dairy-free afternoon tea.

  • When making a reservation, please let us know if anyone in your group has a food allergy or dietary restriction - we prefer to have this in writing, so please indicate any allergies/restrictions in the "notes" field of the booking app.  Last minute changes to the day's menu cannot be accommodated so please check with all members in your party in advance, to avoid confusion or disappointment. 

  • Special dietary requests such as gluten free or vegetarian, must be made at least 72 hours in advance of an existing reservation. Pls clearly indicate how many people the request is for (e.g., "vegetarian sandwiches for two of the three of us").  Certain special dietary requests may incur an additional charge.  We cannot guarantee accommodations for every dietary need or for requests made at the last minute.  **Special meals are typically plated on their own, and as a result, they do not come to your table on a three-tier stand.  If this will cause disappointment to you or anyone in your party, please let us know in advance**

  • With notice, we can accommodate requests for vegetarian and/or GF.  Regarding gluten free, please understand the following:   (1) we are not a GF facility and GF is not our specialty.  When asked, we will offer such options only as a courtesy; (2) we can not guarantee against cross contact with ingredients that are not GF; and (3) we do not provide toasted tea sandwiches on any of our breads, including our GF bread (not to worry, the crumb of our GF bread is excellent and does not require it).

  • Citrus Allergy Warning:  please note that we do not offer a menu that is free of lemon juice or citric acid (lemon juice is an ingredient in many common items, such as jam and mayonnaise).

  • Nut Allergy Warning:  If a person in your group has a nut allergy, they must be able to consume foods that come from a facility where nuts are processed, in order to enjoy our food.  We cannot accommodate severe nut allergies.

  • If you request substitutions but decide once here that you would instead prefer our regular menu, we may not be able to accommodate this last-minute change.

  • if you have concerns about the menu not addressed here, please text Sarah in advance of making a reservation:  617.775.9118 (this is our text-only number, and not for incoming calls).

Cocktails:

Please see our current list of adult beverages.  Please order any drinks in the first half of your sitting.

​Other:

Please remember our tea tables are small.  Once tea and food have been brought to a table, there is very little room left on the tabletop for extras such as favors, flowers, plants, etc.  Unfortunately, we do not have space to store or hold any items in advance of your reservation - please do not drop off items in advance of your reservation.  Since our rooms are small, with relatively low ceilings, we ask that you keep balloons to a minimum.  Pls also see our policy re gift-opening during tea time.

 

Parking and Accessibility:

Parking:  The owners of "Sam's" (the business next to us) have asked that patrons of Fancy That please not park in their lot.  There is a parking lot in the front and also behind the Tea House.  Please do not leave your vehicle here, after your tea time has ended. 

AccessibilityThis building is not wheelchair accessible.  There are a few steps to walk up, in order to enter.  We do not have a ramp.  Please see a picture of the front of the building, here.  Most of our rooms are small, and one doorway in particular is narrow, although people with walkers are typically still able to fit through it.  Because of space limitations, it is very helpful if walkers can be folded. 

 

 

Payment Methods and Pre-Payment: 
We accept cash, credit and debit (credit and debit preferred, during covid).  Prepayment is not required, but if you wish to pre-pay, click on the "Afternoon Tea" menu (found at the top of any page of this web site) and select "pre-pay" from the drop down menu.  We do not accept checks or payment over the telephone.

Purchasing Teacups and Donations of Teacups:

Sometimes we accept donations of English made, china teacups (no glassware or other types of china, please).  Please text or email to see if we are currently accepting donations.  We are not currently purchasing.  Because we are for-profit business, rather than a non profit,  your donation is not tax deductible, and we do not provide receipts for donations.  If you would like a receipt for tax purposes, please consider donating to a qualified charitable organization (i.e., an organization that has been granted tax-exempt status by the IRS and is eligible to receive tax-deductible charitable contributions).

​Seating Areas:

We are not currently able to accommodate requests to be seated at specific tables/rooms.   Seating will be determined by the order in which reservations are received and the size of each party. As always, we thank you for your kind understanding.

Seating Times and Duration:

Your sitting has a specific start and end time. It begins at your scheduled reservation time, regardless of late arrival, and lasts for 90 minutes.  Pls ensure all members of your party arrive a few minutes early.  We ask that you be mindful of your sitting's end-time, because we almost always need to re-set for other guests arriving after you, or for using the space for another purpose after normal tearoom hours.  Arriving early and ensuring everyone in your party arrives early as well, will help make the most of your teatime.  :)

 

Do you host Showers or Private Events?

we don't host showers or private events (our sittings are 90 minutes long, for a group of up to six, which is not long enough or large enough for an event such as a shower).  If you are looking for a location in this area with greater capacity and flexibility, we recommend the Proctor Mansion in Wrentham.

Do you have central air?

Yes, this building has central air.  However, it is an old building, so on very hot days, it will be cool here, rather than cold.

What if I don't like Tea?

Before you give up on Tea, try an herbal instead.  What is commonly referred to as Herbal “Tea” is not actually Tea, meaning it does not contain leaves from the Tea plant.  Instead, herbal “tea” can be a blend of various leaves, fruits, bark, berries, spices, flowers etc, belonging to almost any edible non-tea plant, and prepared like tea, but technically not Tea (think of it like drinking hot juice).  Common herbals include mint, chamomile and rooibos (pronounced:  roy-boss; an evergreen shrub from South Africa).  Add one of our French sugar cubes to any of our Teas or herbals, for a bit of extra sweetness, and you’re sure to be pleased.  Read more about tea types, here.

Ready to make a Reservation?  Please click here

Will you donate to my cause?

We receive lots of requests for donations, and while we cannot donate to every worthy cause, we enjoy picking a couple to support each year.  If you would like us to consider donating to your charitable cause, please email reservations@afternoontea.com.  If we choose to donate, we will reply.  Please:  no phone calls, text messages or unsolicited in-person requests; and most importantly, please refrain from repeatedly contacting us, asking for and/or expecting, a donation.  If we have decided to support your cause, you will hear from us.

Can we bring gifts  to open during our tea time?

Of course! but please remember your sitting has a specific start time and a specific end time that must be adhered to.  Your sitting is 90 minutes long, regardless of late arrival, and this amount of time will go by fast.  Once you have enjoyed your tea and treats, there will not be much time, if any, left for gift opening (especially if anyone in your party arrived late, causing a late start).  If you keep an eye on the time, and plan accordingly, you can make it work. :)  Please be mindful of your sitting's end-time.  Also just a reminder that our rooms are small, this means there is not enough room to accommodate large boxes, bags etc, or anything placed on the floorFor your safety and ours, kindly ensure items are kept off of the floor.  We do not offer birthday cakes or full-size cupcakes, pls no outside food or cake. Pls also see our policy re favors, centerpieces etc.

 

Can I set up a tripod to take pictures during my teatime?

We love when people take pictures!  If you're hoping to bring a tripod, pls talk to us in advance about it, as our seating areas are small and there's not a lot of room (especially during Christmastime) for anything placed on the table or the floor.

Additional Questions?

If you have a question not answered here, pls text Sarah @ 617.775.9118 (this is a text-only number and not for incoming calls)​​.

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We look forward to welcoming you to Tea ♥